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Privacy Policy

1. Introduction
This Privacy Policy describes how NAUTIWINES - Consultoria e Comercialização de Vinhos, Lda. (“NautiWines”), with registered office at Rua da Escola, no. 184, Agarez, 5000-773 Vila Real, Portugal, processes personal data collected through the website nautiwines.com and related interactions.


For the relevant purposes, NautiWines acts as the data controller in respect of the personal data it collects and processes in the context of its wine consulting and commercialization activities.
By using the website, contacting NautiWines or engaging its services, the user acknowledges that they have read and understood this Privacy Policy.


2. Personal data collected
NautiWines may collect and process the following categories of personal data:

  • Identification and contact data: first name, last name, email address, telephone number, company/organization, position or role, country.

  • Order and billing data: delivery and billing address, tax identification number, products purchased, amounts, order history.

  • Browsing and website usage data: IP address, browser type, language settings, pages visited, access dates and times, interaction data, cookies and similar identifiers.

  • Communication data: contents of messages sent via contact forms, email or other channels made available by NautiWines.

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Providing personal data may be necessary in order to respond to requests, prepare quotations, enter into contracts or comply with legal obligations. If the user does not provide the requested data, NautiWines may be unable to provide the requested service or respond to the request.


3. Purposes of processing
NautiWines processes personal data for the following purposes:

  • Contact and request management: responding to information requests, contact requests, meeting scheduling, sending quotations or clarifying queries.

  • Provision of services and client management: preparing and performing wine consulting and commercialization contracts, including order management, deliveries, invoicing and after‑sales support.

  • Communication and marketing management: sending institutional or commercial communications related to NautiWines’ activity, where there is an appropriate legal basis and, where necessary, the data subject’s consent.

  • Website management and security: ensuring the operation, maintenance, improvement and security of the website, including fraud prevention and detection, abuse or unauthorized access.

  • Compliance with legal obligations: complying with tax, accounting, archiving and other legal obligations applicable to NautiWines’ activity.

  • Dispute management and exercise of rights: managing complaints, judicial or extrajudicial proceedings and exercising NautiWines’ rights.

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4. Legal bases
Depending on the specific situation, the processing of personal data by NautiWines is based on one or more of the following legal grounds:

  • Performance of a contract or pre‑contractual steps taken at the data subject’s request.

  • Compliance with legal obligations to which NautiWines is subject.

  • Legitimate interests pursued by NautiWines, namely in managing relationships with clients and suppliers, ensuring website security, improving services, preventing fraud and promoting its activity.

  • Consent given by the data subject, where required by law, in particular for certain marketing communications.

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5. Recipients of personal data
Personal data may be shared with the following categories of recipients:

  • Service providers acting as processors, namely in the areas of website hosting, IT support, payments, logistics and transport, accounting, marketing or other support services.

  • Business partners involved in the performance of the contracted services, where necessary.

  • Public authorities, regulators or official bodies, where such disclosure is required by law, court order or legitimate request.

  • Third parties in the context of corporate transactions such as mergers, demergers or business transfers, provided that the applicable legal safeguards are observed.

In all cases, NautiWines will ensure that recipients provide adequate guarantees of confidentiality and security.


6. International data transfers
If, in the context of the processing activities described above, it becomes necessary to transfer personal data to countries outside the European Economic Area that do not provide a level of data protection deemed adequate by the European Commission, NautiWines will adopt the appropriate legal measures to ensure the protection of personal data, such as the execution of standard contractual clauses or the use of other mechanisms foreseen in data protection legislation.


7. Data retention
Personal data is retained only for the period strictly necessary for the purposes for which it was collected and processed, without prejudice to legally mandatory retention periods.
As a general rule, and without prejudice to specific time limits:

  • Client and billing data may be retained for the period required by law to comply with tax and accounting obligations.

  • Data relating to contact requests or quotations may be retained for the time necessary to manage the request and to follow up on the potential business relationship.

  • Data used for marketing purposes will be retained until the data subject withdraws consent or exercises the right to object, as applicable.

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8. Data subjects’ rights
Under applicable data protection legislation, the data subject has, among others, the following rights:

  • Right of access to their personal data.

  • Right to rectification of inaccurate or incomplete data.

  • Right to erasure of data, in the cases provided for by law.

  • Right to restriction of processing.

  • Right to data portability, where applicable.

  • Right to object to processing, namely where processing is based on legitimate interests or carried out for direct marketing purposes.

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The data subject may exercise their rights by contacting NautiWines at geral@nautiwines.com, clearly indicating the right they wish to exercise.
The data subject also has the right to lodge a complaint with the competent supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).


9. Cookies and similar technologies
The NautiWines website may use cookies and similar technologies to ensure its operation, improve the browsing experience, analyse usage statistics and, where applicable, support marketing activities.
Users may manage their cookie preferences through their browser settings, including accepting, blocking or deleting cookies. Disabling certain types of cookies may affect the functioning of some website features.
Where required by law, the use of certain cookies (for example, marketing cookies) will depend on the user’s prior consent.


10. Information security
NautiWines adopts appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorized access.
Notwithstanding these measures, no data transmission over the Internet is entirely secure, and users should also adopt appropriate security measures, namely by keeping their devices and systems up to date and protected.


11. Contact
For any questions related to this Privacy Policy or the processing of personal data, users may contact NautiWines at geral@nautiwines.com.


12. Changes to this Privacy Policy
NautiWines reserves the right to update or amend this Privacy Policy at any time.
Any changes will be published on this page and will take effect from the date of their publication. Users are encouraged to review this Policy periodically to stay informed about how NautiWines processes personal data.

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